FAQs

No, you do not need a Wine Rack account to place an order, you can check out as a guest. However, there are perks to creating an account, like taking advantage of our promo codes.  

No worries, we got you! If you forgot your password, simply click on “forgot your password” and then provide us with the email associated to your account. You will then receive a link in your email, that will take you through the process to reset your password. 

We accept Canadian debit or Canadian credit cards, including Visa, MasterCard, and Amex. 

A bottle deposit fee is charged on all alcohol in Ontario, called the Ontario Deposit Return Program under the Liquor Control Act.  

Glass bottles, plastic bottles (PET), Tetra Pak containers, bag-in-box: 
≤ 630mL: 10¢ 
> 630 mL: 20¢ 
 
Aluminum and steel containers 
≤ 1L: 10¢ 
> 1L: 20¢ 

Once your order is successfully placed you will receive a confirmation email.  When the order has been packed and shipped via Canada Post or FedEx you will be sent an email with the tracking number. From here, you can look up your status at either Canada Post or Fedex for delivery status. 

Unfortunately, no. Once your order has been successfully placed and you have received a confirmation email, you are not able to make any changes. 

Currently, we deliver within the province of Ontario only.   

Our shipping fees are determined by the size and weight of your package. Below is a rough approximation of fees based on number of bottles along with an estimated delivery time. Please allow 3-5 business days for your package to be processed and packed before it is shipped. 

If it is a product that is currently carried in a Wine Rack store, it can be returned to your local store with the packing slip as a receipt.  If it is a product that is online only and the correct product was shipped, the return shipping is at your cost.  If an incorrect product was shipped, we will send out the correct product on us! 

When the order has been packed and shipped via Canada Post or FedEx you will be sent an email with the tracking number. You can look up your status at either Canada Post or Fedex for delivery status. 

Due to the nature of the products, we sell, someone over the age of 19 needs to be present for the package to be delivered.  If there is no one available that is 19 or older, the package will be taken to the local Canada Post or FedEx outlet and a notice card will be left with instructions on where and when you can pick up your wine. 

You can now place an order on WineRack.com to get your order delivered on the same day. Same-Day Delivery is available as of January 15^th 2024 in select cities in Ontario. Your order information and contact details will be shared with our delivery partners.

You do not need to create an account with either the delivery partner or Wine Rack to place a Same-Day Delivery order. Guest checkout is available.

There is a minimum spend of $35 CAD required to place a Same-Day Delivery order.

To place a Same-Day Delivery order visit WineRack.com and enter your postal code to determine if your address is eligible for Same-Day Delivery. Items eligible for Same-Day Delivery will be indicated on the website.

If your Same-Day Delivery order is placed by indicated cutoff time, you can expect your order by no later than 8 PM ET. Please note that delivery times vary depending on your area.

If an order is placed past the cut off time for Same-Day Delivery, it will delivered the next day. The cut off time indicated on the website and you will be notified at the time you place your order.

The Same-Day Delivery fee starts at $6.67 CAD (inclusive of tax). Shipping is free for orders over $99 CAD.

 Please call the Wine Rack store phone number listed at the bottom of your Same-Day Delivery order confirmation. Unfortunately, your Same-Day Delivery order will need to be cancelled and refunded, however, you can place another order for later delivery.

 Due to the nature of  products offered at WineRack.com and relevant regulatory requirements with respect to alcohol, we cannot leave your order at your doorstep. If you, or someone over the age of 19 at your home is unable to accept the delivery, the driver will return your order to the store and a refund will be issued through your original form of payment.

You can reach out to the Wine Rack store phone number listed at the bottom of your Same-Day Delivery order confirmation.

You can reach out to the Wine Rack store phone number listed at the bottom of your Same-Day Delivery order confirmation.

Once your order has been placed, you may not add additional items to your Same-Day Delivery order.

You cannot schedule a Same-Day Delivery order more than 24 hours in advance. You can schedule your delivery to arrive in the evening of the following day. End-of-day time slots will vary.

Delivery partners accept tips. You will be given the option to tip a preferred amount during the Same-Day Delivery checkout process.

We’re always looking for new members to join our team! To see a list of available openings, click here: https://awc.wd3.myworkdayjobs.com/en-US/Wine_Rack_Career_Site  

Items marked with an online-only banner are only available for delivery via WineRack.com. They are not available in Wine Rack stores. 

If a product is out of stock online, you can sign-up to receive an email alert when the item is back in stock by using our “Notify me when back in stock” email field to receive an alert. If you do not wish to receive an email alert, you can check the WineRack.com website later to see if an item is back in stock or call your local Wine Rack store to check in-store availability. 

If you received a damaged product, please email customersupport@winerack.com and include a picture of the damaged item. We will send out a replacement to you right away. 

Once you have selected the items you would like to purchase, please proceed to your cart and enter the promo code in the redemption field. Once you’ve entered the promo code and clicked “Apply,” your total will reflect the details of your offer. You must be signed in to a WineRack.com account to use a promo code.  

Only one promo code can be used per order. 

Yes, all promo codes have an expiration date. Please check the details of your offer for more information 

• You are not signed in to a WineRack.com account 
• The promo code has expired 
• The promo code does not exist or is invalid 
• The promo code was not entered correctly  
• The promo code has already been used and has a limit of one use 
• The promo code you are trying to use, cannot be combined with other promo codes 
• Your order does not meet the minimum requirements to use the promo code 

• For products that are low sugar, check out our BASK collection of wines 
• For products that are low calorie, check out our WW On Point collection of wines  
• For products that are low alcohol, check out our Jackson-Triggs Proprietor’s Selection Light collection of wines